Launch Services
Make learning and teaching more effective with active participation and student collaboration
This Agreement was last updated on December 6, 2023.
Scope of Launch Services
FlukeCal-Training will provide access to a dedicated project manager and launch program to assist Customers with the launch of the Services as further detailed in Schedule A ((“Launch Services”). The provision of the Launch Services is contingent upon the Customer purchasing subscriptions to use the Services which are provided pursuant to the Master Services Agreement ((“MSA”). Except as specifically stated herein, the MSA shall continue in full force and effect and is supplemental to and incorporated herein by reference.
Customer Cooperation/Responsibilities
Customer will cooperate reasonably and in good faith with FlukeCal-Training in performance of Launch Services by, without limitation, (a) allocating sufficient resources and timely performing any tasks reasonably necessary to enable FlukeCal-Training to perform its obligations under each Order Form, (b) timely delivering any materials and other obligations required under each Order Form, (c) timely responding to FlukeCal-Training inquiries related to the Launch Services, (d) assigning an internal project manager for each Order Form to serve as a primary point of contact for FlukeCal-Training, (e) actively participating in scheduled project meetings, (f) in a timely manner and at no charge to FlukeCal-Training, access to the appropriate and knowledgeable employees and agents, continuous administrative access to FlukeCal-Training, and coordination of remote online and telephonic meetings all as reasonably required by FlukeCal-Training, and (g) complete, accurate and timely information, data and feedback, all as reasonably required.
Term
This Addendum will remain in effect until the earlier of (a) completion of the Launch Services or (b) 9 months from the date of the Order Form.
Fees and Expenses
All Launch Services are billed and invoiced in accordance with the terms of the MSA upon receipt of a signed Order Form. All amounts for Launch Services, including Launch Service related travel and expenses, are due and payable in line with the terms of the Order Form.
Independent Contractor
Each Party, including employees and consultants, will at all times maintain the status of independent contractor with respect to one another.
Intellectual Property
Except as expressly set forth in this Addendum, neither party grants the other party, express or implied, Intellectual Property Rights.
Warranties and Disclaimer
FlukeCal-Training warrants that the Launch Services will be performed in a professional and workmanlike manner in accordance with generally accepted industry standards, in conformance with Schedule A and FlukeCal-Training will comply with all applicable laws in providing the Launch Services. For any breach of the above warranty, excluding Learning Program Manager, the exclusive remedy and our entire liability will be the re-performance of the applicable Launch Services. Except as is expressly provided in this section, FlukeCal-Training provides the Launch Services as is and makes no warranties of any kind, express or implied. Although FlukeCal-Training will use reasonable efforts to perform the Launch Services within the Term, FlukeCal-Training does not warrant or guarantee that the Launch Services will be completed within the Term.
Schedule A
Launch Services assist customers with the launch of FlukeCal-Training products by providing a Project Manager to accelerate time to launch. The FlukeCal-Training team provides Launch Services that may include the following phases:
- Discover:
The discovery phase is an opportunity to connect FlukeCal-Training and customer stakeholders. The discovery phase includes a project kick-off meeting including; contract review, goal alignment, and presentation of Launch Services. After the project kick-off is completed, mobilization activities commence including; stakeholder alignment, proposed launch timeline, scoping, and resource coordination. - Plan:
All project plan development including definition, sequencing, timeline, duration, milestone development and resource planning is created during the Plan phase. Any risks or customer dependencies are identified and communicated to customer stakeholders. - Execute:
All product configuration is completed in the Execute phase. The Project Manager provides weekly project status reviews communicated via email. The Project Manager will orchestrate collaboration with FlukeCal-Training subject matter experts to provide the customer with resources to support fulfilment of each milestone. FlukeCal-Training product configuration, license allocation, resource coordination, and change management planning are completed during this phase to prepare for launch. - Launch:
The Launch phase begins when all elements of the execution phase are completed. The Launch phase includes customer training, communication plan and templates provided, and product(s) launch. - Post-Launch:
The Project Manager will support the project for 10 business days post go-live and during this time will monitor launch to check goal progress, identify areas for improvement, and optimize success metrics. The Project Manager will provide a formal email communication to conclude the launch project.
